Amazon VCS is not generating invoices

Amazon VCS – Amazon’s invoicing service for sellers – has not been issuing invoices for some countries recently. We contacted Amazon about this problem a few weeks ago and received the following two responses:

Hello!

Thank you for your patience!

We have fixed the technical problem and invoices will be issued again in the future. Unfortunately, we are not able to create invoices for existing orders.

Thank you for your understanding and have a nice day!

For further questions, please feel free to create a new case.

Hello from Amazon Selling Partner Support,

Thank you for reaching out. We are here to assist you with your case.

We can understand that you have requested regarding your VCS issue .

Our internal team has thoroughly investigated into the matter and as per their research, there seem to have been a technical glitch which caused the missing invoice. We sincerely apologize for the inconvenience caused to you and we highly appreciate you for your continued patience and understanding of our process and policies .

But please note that , unfortunately we are unable to generate additional invoices.

Amazon sellers have to comply with all applicable legal requirements, the Amazon Services Europe Business Solutions agreement and the associated policies. Consult your tax advisor to verify the situations in which you are legally required to issue a VAT invoice.

Both responses indicate that there was a technical error that affected the creation of invoices. However, the missing old invoices are not created by Amazon, but rather have to be created by the respective Amazon seller themselves.

This is likely to be very annoying for many sellers.

Do you also have problems with Amazon VCS or are you unsure whether, for example, the settings have been made correctly? Do you need help communicating with Amazon? Write to me via my contact form.